30-Day Return Policy
You have 30 calendar days from the date you receive your item to request a return for a manufacturing defect or quality issue.
Eligibility for Return
To be eligible for a return:
- Item must be unused, unworn, and in the same condition as received.
- Item must be in its original packaging with all tags attached.
- Returns are accepted only for manufacturing defects or quality issues. We do not accept returns for change of mind, normal wear and tear, or sizing issues.
Free Returns & No Restocking Fee
If your return is approved for a defect or quality issue, we will provide a free return shipping label. We do not charge any restocking fees.
Non-returnable Items
Items marked as “Final Sale” or purchased under a “all sales final” promotion cannot be returned.
How to Start a Return
- Contact us at info@thursdayboots.sbs with your order number and clear photos/videos showing the defect.
- Once approved, you will receive a prepaid return label and instructions.
- Pack the item securely in its original packaging, attach the label, and drop it off at the carrier’s designated location.
Return Address
7565 45th Ave SW
Seattle, WA 98136
United States
Refund Process
- After we receive and inspect your return, we will notify you of the approval.
- Approved refunds will be processed within 1-2 business days.
- The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 7-10 business days for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item following the process above and place a new order.